Fridg support
Fridg is a shopping list app your whole household shares, with your recipes and a meal planner built in. Here is how to reach us, how to delete your account and your data, and answers to the questions people ask once they use it.
Write to us
Write to app@fridg.me. A person answers within 30 days.
You can also write from inside the app: Send feedback, under Settings > Help & feedback, opens a mail to the same address with the app's version at the foot, which helps us find what went wrong.
Delete your account and your data
You can delete your Fridg account yourself in the app, or ask us to by mail if you can no longer open it.
In the app
- Open Settings > Account & data.
- Tap Delete account, then Delete my account.
- Fridg emails you a link. Tap it, and the account is deleted. Ignore it, and nothing happens: the link stops working after a day.
Without the app
Write to app@fridg.me and tell us the email address you sign in to Fridg with. We delete the account the same way the app does, and a person answers within 30 days.
What is deleted
- Your account and its email address, from Fridg's server for good. Every phone signed in to it signs out.
- If you were the last one in your household, the household's lists, recipes and meal plan, with the server's daily copies of them.
- Your ratings of Fridg's dishes, and the invitations you sent.
What stays
- If others share your household, they keep the shared lists, recipes and meal plan, which are theirs too.
- Your phone keeps the lists on it until you delete the app. Deleting the app on its own does not delete your account.
- A rating you gave while signed out was never linked to you, so it stays, linked to nobody.
The privacy policy
What Fridg keeps about you, why, for how long and who else handles it is in Fridg's privacy policy, with what you can ask of us.
Questions from people who use Fridg
The sign-in email did not come. What now?
Look in your spam or junk folder first. If it is not there, tap Send again on the same screen, or Use another email if the address was mistyped. Fridg signs you in with a link we email you instead of a password, and the link works for a day. You can open it on any device: the phone you asked on signs in by itself.
How do I get my lists on a new phone?
Sign in with the same email on both phones, in Settings > Account & data. Every phone signed in to one account has the same lists, recipes and meal plan. Without an account your lists live only on the phone they are on, so sign in on the old phone first.
How do I stop sharing my lists with someone?
Open Sharing, the round button beside Settings, and tap Leave household. You get a household of your own with a copy of the lists, and the others keep theirs. The person who has been in the household longest can also take someone out, with Remove beside them.
I deleted something by mistake. Can I get it back?
Tap Undo straight away. Once that is gone, write to us if you are signed in: Fridg's server keeps a daily copy of your household's lists, the 14 newest, and we can bring back what you lost from one of them.